Faq's

You can easily get in touch with us via phone or WhatsApp. Simply find our contact details in our bio, and reach out to us. You can also send pictures of your shoes and agree on a convenient pick-up time.

Once you've contacted us and arranged for pick-up, we'll collect your shoes and begin the restoration process. Please allow 5-7 days for the cleaning process to be completed. However, if you require a quicker service, we can accommodate your request.

We'll keep you informed throughout the cleaning process. Once your shoes are ready, we'll notify you and agree on a drop-off time that suits you best.

Please ensure that you do not bring shoe boxes as they take up unnecessary space. Bring the shoes only, and we'll take care of the rest. Your shoes will be protective wrapped after cleaning for added care.

We prefer cash payments for convenience. However, we also accept bank transfers. If you choose to pay via bank transfer, please ensure that the payment is made immediately.

If your shoes have encountered this unpleasant surprise, please inform us in advance. We understand that nobody likes such surprises, and we'll take the necessary precautions during the cleaning process.

Please contact info@properclean.uk and we will get back to you as soon as possible.